Q: How much will it cost?
A: We will never ask you if you want to do the cheap way or the expensive way, because we only have one high standard: we use best(or most suitable) material and with best workmanship. If you are looking for a $50 costume for Halloween, there are better places to shop. The following examples will give you rough idea of how much we charge for commissions, price include shipping.
Q: How long will it take to make
A: We are very flexible and can arrange our working plan according to your deadline.
If you are interested in doing a commission, there are three steps you need to take:
1. Send us as many pictures as possible and ask for a quote. It will also be very helpful if you can let me know the deadline you need it to be delivered. Our email address is firstname.lastname@example.org. The quote is final and we are not in the position of bargaining.
2. If you are happy with the quote, please send full payment via PayPal at the above email address as well.
3. Send us the measurement from the guide above.
Please send no more than two costumes at a time and it is important you send files less than 300k in size.
Q: Is this a reliable website?
A: Over the years I have made over 100 Cosplay commissions for fans in Hong Kong, Japan and United States. We are sponsoring cosplay societies in 2 major Hong Kong universities. Payment is made at our merchant bank's secure site and we do not have access to your credit card information. All your information is safe.
Q:What shipping method do you offer and how long does it take?
A: The shipping method we offer are as follows:
- Free Shipping (Shipping Times of 11-22 Business Days)
- Standard Shipping (Shipping Times of 7-10 Business Days, Rate of $10)
- Express Shipping (Shipping Times of 2-6 Business Days, Rate of $18).
It normally takes 10-15 days for most costumes to be finished production.
The carrier service we use are mostly Fedex, SF, SFC, EMS, EUB.
Q:When Can I Get My Costume?
A:Due to the high demand and the huge variation of the cosplay costume size, most costumes of our website are customized because it's unable for us to take large-scale mass production. Four steps are employed from the order processing to its finish: orders arrangement, tailoring, checkout and shipment. For US buyers, you should be able to receive the package sooner, because we have warehouse there. We will notify you, when the product you ordered is out of stock. The refund will be send within 3 working days, to keep you from waiting.
There are 48 hours for us to collect and arrange the orders to our manufacturers or warehouses after the customers placed an order, so if customers have some special or specific requirements for their orders after the order has placed(such as change the size, cancel order), we will handle those timely during the 48 hours. After the order arrangement, we will transfer the exact order information to our supplier and then they will begin to manufacture.
Once the manufacturer got the orders information from us, the designer will choose the corresponding fabric according to every order's style and customer's demands. Then they will prepare to begin the tailoring, the clipping workers will tailor the cloth according to the style and fabric provided by the designer. After that the final step is the elaborative sewing. All of these procedures are purely handmade which demands much patience and attention, so it needs 10-15 days for the tailoring. However, it is worthwhile as we hope our customers received a fancy costume from us.
We have special inspectors to check out the finished costumes; their job is to check two main aspects of the costumes. Firstly, check if there is some breakage or if the sewing is qualified. Secondly, they will inspect if the size, color and costume style are correspond to customers' order, also they will check if all the accessories are complete. The whole procedure is very careful, and after the product inspection, the inspectors will register and handle every costume well.
Once our shipping operator got the costumes, they will check the customers' shipping address and then fill in the shipping list carefully. After all of the shipping processes accomplished, we will call the International Air Service Cooperation to take the goods for delivery. It's may be relatively time-consuming as the long distance and many customs inspections, but as our shipping method is air transportation so it's save the shipping time to a large extent.
Order Process Time (1-2 days) + Tailor Time (10-15 days) + Shipping Time (according to which shipping method you choose) = Total Shipping Time
(If the product is out of stock or you have special need)
Please note the shipping time is not guarantee in special time such as Halloween and Christmas, etc.
If your questions are not listed, please leave them down below.